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You can return your PhotoBlocker order any
time within 30 days, as per the following refund policy.
We
recommend that all products are suitably packaged in order to
prevent damage during return shipping, and that you do not write
on or attach labels to the product being returned otherwise the
return may not be accepted. A copy of the original invoice must
be included with the returned product.
We
will not arrange for the product to be picked up for return to
our offices.
We recommend that products be retuned by
couriers that provide tracking information and delivery
confirmation. We accept no responsibility
for loss or damage occurring in transit on return to us. If a product is not defective or damaged
and is not returned to us in the original unopened packaging, it
will be returned to you at your cost.
We will test all products returned as
defective or damaged within 30 days of receipt into their store.
Some products may need to be returned to the manufacturer for
testing. If it is determined that the product is in working
condition it will be returned to you and you will be invoiced
for the processing and freight costs associated with the return.
We
reserve the right to refuse any returns that:
-
... are
incomplete or have missing parts
-
... are
not returned in their original packaging
-
... show
signs of physical damage to the product or its
packaging
Reasons for
Returns
There are a number
of reasons why a product may be returned. The following section
classifies each type of return.
Dead on
Arrival Product
If you receive a
product that is not in working order you should notify
us
immediately upon receipt of the product. If the
product develops a fault (except those due to wilful damage or
customer misuse) within the first 7 days after purchase you
should notify
us
immediately upon noticing the fault
so that the return can be processed as a "Dead on Arrival
Product." You will need to follow the "Returns Procedure." If it is determined
that the product is not defective it will be returned to you and
you will be invoiced a processing fee and freight costs
associated with the return. For products found to be Dead on
Arrival a credit or refund will be issued for the original
purchase price of product returned and the freight costs
associated with the initial delivery to you.
Damaged in
Transit Product
If you receive a
product that appears to have been "Damaged in Transit" you
should refuse to accept delivery of the product. Direct the
Courier to "Return Goods to Sender." Notify us immediately. If you have already accepted
delivery and then notice that the product appears to have been
"Damaged in Transit" you should notify us
immediately. You will need to follow the "Returns Procedure." For products found
to be "Damaged in Transit" a credit will be issued for the
original purchase price of product returned and the freight
costs associated with the initial delivery to you.
Faulty
Product
If the product you
have received develops a fault (except those due to wilful
damage, or customer misuse) within the first 30 days can be
returned as per the "Dead on Arrival Product" procedure above.
Except
for "Dead on Arrival" or "Damaged in Transit" products,
we will not accept any opened product for
return unless the product is defective within the warranties
imposed by statute and which cannot be excluded by agreement.
We
will accept opened products that are "Dead on Arrival" or
"Damaged in Transit" and develop a fault (except those due to
wilful damage, or customer misuse) within 30 days after
purchase.
BEFORE RETURNING
ANY PRODUCT PLEASE CONTACT OUR SUPPORT TEAM SO THAT
WE CAN OFFER GUIDANCE.
ALL
SALES ARE FINAL. THE RESPONSIBILITY AND RESULTS OF USING THIS
PRODUCT REMAINS SOLELY AND ENTIRELY WITH THE PURCHASER AND/OR
USER. LAWS REGARDING THE USE OF THIS PRODUCT MAY VARY BETWEEN
STATES AND COUNTRIES.
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